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DIGITAL CARES MODULE
A Guide to Consumer Awareness and Advocacy
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Insights and explainers from DTI to help consumers make safer, more informed choices in everyday transactions.
CONSUMER GUIDE
Implementing Agencies
Explore the national agencies implementing the Price Act to ensure your consumer rights and essential needs are actively protected.
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Barangay Ugnayan - Kasangga
Consumer Welfare and Protection Desk
Consumer Complaints Category
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All Agencies
| No. | Category (Concerns) | Agency |
|---|---|---|
| 1 | Consumer Product and Service Warranties (Repair, Replacement, Refund) | Department of Trade and Industry (DTI) |
| 2 | OR/CR and License Plate and License Numbers | Land Transportation Office (LTO) |
| Consumer Product Quality and Safety | ||
| 3 | Agri-Fishery | Department of Agriculture (DA) |
| 4 | Food, Drugs (Medicines), Cosmetics, Medical Devices and Substances | Department of Health - Food and Drugs Administration (DOH-FDA) |
| 5 | LPG (Fuel) | Department of Energy (DOE) |
| 6 | LPG (Container and Accessories) | Department of Trade and Industry - FTEB (DTI-FTEB) |
| 7 | Other Consumer Goods | Department of Trade and Industry (DTI) |
| Bank Related Concerns | ||
| 8 | Deposit Insurance | Philippine Deposit Insurance Corporation (PDIC) |
| Sales Promo | Department of Trade and Industry (DTI) | |
| 'No Annual Fee For Life' Promo | Bangko Sentral ng Pilipinas (BSP) | |
| Loans, Reversal on Credit Cards, ATM, Online Banking, Pawnshops, Non-bank Financial Institutions | ||
| Telecommunication and Internet Concerns | ||
| 9 | Deceptive, Unfair and Unconscionable Sales Acts/Practices | Department of Trade and Industry (DTI) |
| Poor Service (Technical and Customer Services), Billing Problems, Fair Use Policy, Denial of Subscription Plan Application, and Text Spams and Scams | National Telecommunications Commission | |
| 10 | No Return, No Exchange Policy | Department of Trade and Industry (DTI) |
| Tourism Enterprises Concerns (Hotels, Resorts, Accommodations, Travel and Tour Agencies, etc.) | ||
| 11 | Deceptive, Unfair and Unconscionable Sales Acts/Practices | Department of Trade and Industry (DTI) |
| Others | Department of Tourism | |
| Sales Promotions | ||
| 12 | Food, Drugs (Medicines), Cosmetics, Medical Devices and Substances | Department of Health - Food and Drugs Administration (DOH-FDA) |
| Deceptive, Unfair and Unconscionable Acts/Practices | Department of Trade and Industry (DTI) | |
| Other Consumer Goods | ||
| 13 | Gift Check, Gift Card/Certificate, Voucher, Coupons, etc. (Expiration) | Department of Trade and Industry (DTI) |
| 14 | Mode of Payment Options (Installment, Cash, etc.) | Department of Trade and Industry (DTI) |
| Pricing (Suggested Retail Prices) | ||
| 15 | Agricultural, Crops, Fish and Other Marine Products, Fresh Meat, Dairy Products, Fertilizers, Farm Inputs, Pet/Veterinary Food and Drugs | Department of Agriculture (DA) |
| Food, Drugs (Medicines), Cosmetics, Medical Devices and Substances | Department of Health (DOH) | |
| Wood and Other Timber/-forest Products | Department of Environment and Natural Resources (DENR) | |
| Prices of Petroleum, Kerosene and LPG | Department of Energy (DOE) | |
| All Other Basic Necessities and Prime Commodities | Department of Trade and Industry (DTI) | |
| 16 | Senior Citizen Discount | Office of the Senior Citizens Affairs (OSCA) |
| 17 | Persons With Disability Discount | Persons With Disability Affairs Office |
| No. | Category (Concerns) | Agency |
|---|---|---|
| Weights and Measures of Consumer Products | ||
| 18 | Calibration | Local Government Unit (LGU) |
| Misrepresentations (Others) | Department of Trade and Industry (DTI) | |
| 19 | Inconsistent Price Tag | Department of Trade and Industry (DTI) |
| 20 | No/Invalid Product Certification Mark (ICC and PS) | Department of Trade and Industry (DTI) |
| Business Name Registration | ||
| Labelling and Fair Packaging (Expiry Date, Nutrition Facts) | ||
| 21 | Food, Drugs (Medicines), Cosmetics, Medical Devices and Substances | Department of Health - Food and Drugs Administration (DOH-FDA) |
| Other Consumer Goods | Department of Trade and Industry (DTI) | |
| 22 | Breach of Franchise Agreement | Local Courts |
| 23 | Quality and Safety of Food in Restaurants, Eateries, and The Like | Local Government Unit (LGU) |
| 24 | Business Permit | Local Government Unit (LGU) |
| 25 | Solid Waste Management, Segregation | Local Government Unit (LGU) |
| 26 | Issues on Bills and Coins | Bangko Sentral ng Pilipinas (BSP) |
| 27 | Giving Incorrect/Insufficient/No Change | Department of Trade and Industry (DTI) |
| 28 | No Official Receipts/Sales Invoice | Bureau of Internal Revenue (BIR) |
| 29 | Fake/Selling of TIN Identification Cards | Bureau of Internal Revenue (BIR) |
| 30 | Water Utility Services | National Water Resources Board (NWRB) |
| 31 | Electric/Power Services | Energy Regulatory Commission (ERC) |
| 32 | Airline Tickets, Flight Schedules, Misleading Promos, Concerns with Local and International Airlines | Civil Aeronautics Board (CAB) |
| 33 | Fares for Sea Passenger Vessel | Maritime Industry Authority of the Philippines (MARINA) |
| Counterfeit Consumer Products | ||
| 34 | Deceptive, Unfair and Unconscionable Acts/Practices | Department of Trade and Industry (DTI) |
| Brand Complaints Against Manufacturer | Intellectual Property Office of the Philippines (IPOPHL) | |
| 35 | Lending and Financing Companies (In-house Financing) | Security and Exchange Commission (SEC) |
| Registration of Corporation | ||
| 36 | Investments | Security and Exchange Commission (SEC) |
| 37 | Chain Distribution Plans or Pyramid Sales Schemes | Security and Exchange Commission (SEC) |
| 38 | Health Maintenance Organization, Insurance, VUL | Insurance Commission (IC) |
| 39 | Customs Concerns (Imports and Exports) | Bureau of Customs |
| 40 | Gambling (Illegal Gambling, Gaming Operations) | Philippine Amusement and Gaming Corporation (PAGCOR) |
| Online Raffle | ||
| 41 | Food, Drugs (Medicines), Cosmetics, Medical Devices and Substances | Department of Health - Food and Drugs Administration (DOH-FDA) |
| Other Consumer Goods | Department of Trade and Industry (DTI) | |